K12 Insight

About Us & Why We’re Hiring

K12 Insight is a leading innovator in edtech, with over a decade of thought leadership advocating for a cultural shift in American public schools to prioritize customer service excellence as a strategic imperative. Our purpose-built solutions for schools—including a robust customer service framework, staff professional development, and a unified service desk— have been adopted by school districts nationwide. Through digital transformation powered by Generative AI, data integration, and workflow automation, we streamline critical service processes to reduce errors and enhance operational efficiency. Our analytic dashboards provide district leaders with a “single source of truth” for service issues, equipping them with comprehensive data to foster trust with all stakeholders.

As Revenue Operations Senior Manager, you will play a key role in driving the success of revenue-generating teams by optimizing processes, improving forecasting, and enhancing overall performance. Reporting to the Chief Revenue Officer, this individual contributor position focuses on aligning strategies, implementing tools and technologies, and refining workflows to support business growth. You will streamline processes, develop robust reporting systems, and drive efficiency across Sales, Marketing, and Client Experience teams. Collaborating with leadership, you will analyze data, develop actionable insights, and ensure operational excellence. Additionally, you will contribute to training and enablement initiatives, equipping teams for sustained success. This role is ideal for a strategic thinker with a strong background in revenue operations and a passion for scalable solutions.

Responsibilities

- Oversee all revenue-generating processes across Sales, Marketing, and Client Experience, from lead generation to customer retention. Analyze key revenue metrics to identify trends and provide actionable insights, improving the lead-to-customer journey.

- Implement and refine Sales processes that enhance lead conversion rates, improve deal velocity, and maximize customer lifetime value. Own key areas like quota setting, territory design, pipeline management, and sales process optimization.

- Create and maintain forecast models and dashboards, delivering data-driven insights to support strategic decision-making.

- Refine Ideal Customer Profiles (ICPs) and target personas to ensure alignment of strategies across Sales, Marketing, and Client Experience teams.

- Lead the organization's revenue planning process to ensure alignment with company goals and analyze performance to identify areas for improvement.

- Develop and maintain dashboards and reports to track key performance indicators (KPIs) such as Win Rate, Sales Cycle Length, Average Forecast Deal Value, and MOM Closed-Won Velocity.

- Deliver regular performance reports and insights to leadership, highlighting trends and actionable areas for improvement.

- Implement automation tools and processes to improve the efficiency and productivity of revenue operations.

- Create and refine processes and tools that enhance efficiency and productivity across all revenue-generating teams.

- Collaborate with Sales, Marketing, and Client Experience leaders to align goals, strategies, and execution plans. Maintain data integrity across CRM, marketing automation, and analytics platforms to ensure accurate and timely decision-making.

- Develop compensation plans for Sales, Client Experience, and Marketing teams that drive performance, align with company objectives, and ensure financial sustainability and compliance.

- Partner with Learning and Development to design and manage a comprehensive sales enablement program, equipping teams with the necessary tools, resources, and content to engage prospects and close deals effectively.

Key Attributes for Success

- You like to improve things and have a knack for identifying and eliminating unnecessary inefficiency.

- You are exceptionally detail-oriented, deadline-driven, and organized.

- You’re a self-starter with a strong sense of ownership and urgency.

- You are a natural communicator known for your ability to quickly establish positive working relationships, build strong cross-functional partnerships, and collaborate effectively. 

- You do not shy away from fierce and critical conversations with fellow team members. 

- You thrive in an entrepreneurial environment where you are tasked with “figuring it out,” chipping in, and taking initiative to support a fast-growing business. 

Requirements

- Bachelor's degree in Business Administration, Marketing, or a related field.

- 7+ years of experience in business-to-business (preferably enterprise) Sales/Revenue Operations, with a proven track record of success in developing and implementing strategies that drive revenue growth.

- Experience working in a high-growth SaaS environment with a focus on field sales.

- Experience managing CRMs, including Salesforce, and other sales technologies (e.g., sales efficiency tools, customer lifecycle management tools).

- Familiarity with the following platforms: Strategic FP&A (Mosaic, Runway), Churn Management (Gainsight, Churn Zero) and Revenue Intelligence (Gong, Outreach).

- Proven track record in designing and managing business processes like forecasting, territory and quota setting, and data management.

- Strong analytical and problem-solving skills, with the ability to interpret data, make data-driven decisions, and prioritize effectively in ambiguous situations.

- Excellent communication, interpersonal, and presentation skills, with the ability to collaborate effectively across teams and build cross-functional partnerships.

Location: This role can be based in our Herndon, Virginia, headquarters or work-from-home anywhere in the USA. We will consider candidates located anywhere in the United States. The expected travel for this role is 10%. #Li-remote

What We Offer

At K12 Insight, we take pride in supporting our clients and cultivating an exceptional workplace. Our colleagues often speak highly of our talented and dedicated team, which is a core part of what makes us stand out. Here are some of the ways we prioritize and care for our team:

- Generous vacation policy which includes 17 days of PTO (with increasing amounts for additional years of tenure), 2 volunteer days, the entire week of December 24 - January 1, and 8 additional holidays. 

- Competitive salaries with incentive pay for performance 

- Option of medical, dental and vision plans 

- Short-term disability, long-term disability and basic life insurance at no extra cost 

- 401K retirement savings plan with company match

- Excellent choice of computer equipment and a monthly cell phone plan stipend 

- A commitment to individualized professional development (we believe in education!)

- Trust - we're adults, no need to punch a clock or get approval to see a doctor during the workday. 

The expected salary range for this position is $120,000 - $135,000 / year with the opportunity to earn additional compensation pursuant with K12 Insight’s corporate bonus plan. The salary range represents the low and high end of the salary range for this position, and is subject to change. Exact pay will be based on factors including but not limited to a candidate’s experience and skills, market demands, internal parity and organizational needs.

K12 Insight is an equal opportunity employer. We believe diversity of backgrounds, beliefs, and experiences to be critical to our success and are passionate about creating a welcoming, supportive, and collaborative environment for all employees. All are encouraged to apply as we continue to grow a smart, hard-working, and diverse team who love working together to build something that matters. K12 Insight uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/.