K12 Insight

About Us & Why We’re Hiring

K12 Insight helps school districts deliver superior customer service. We do this by offering the only all-in-one, SaaS enterprise-wide customer service and intelligence platform that was specifically designed for K-12 schools. Our product streamlines inbound communications, helps districts identify problems before they become crises, and builds trust capital. When combined with our professional development, survey and research offerings, we provide the full suite of solutions and services needed for districts to provide and measure their excellent customer service.

K12 Insight is a proven partner in providing managed research solutions that empower leadership to build trust and better serve their communities. We partner with districts to provide expertise and tools to garner feedback that identifies gaps and opportunities impacting all aspects of district and school environments. 

As an Education Researcher, you will work with school district leaders and internal team members to identify, create, and conduct surveys, focus groups, workshops, and other engagement opportunities that are designed to help school districts listen to and engage their communities around key issues by using tested, valid, and reliable research techniques. You will collect, review, analyze, and deliver key data points and analysis to yield solutions for K-12 school district clients and partners. This role reports to the Director of Research Operations, and is an individual contributor position with no direct reports. 

Responsibilities

- Develop and oversee research initiatives that support the goals of clients and partners.

- Manage research workflow for assigned projects, ensuring timely delivery of high-quality insights and a positive client experience.

- Collaborate with internal teams and district leaders to design surveys, focus groups, and workshops that utilize tested, valid, and reliable research techniques.

- Collect, analyze, and report on data to identify key trends, insights, and recommendations for clients and partners.

- Conduct literature reviews to inform research initiatives.

- Apply statistical analysis to draw conclusions from research data.

- Develop and maintain relationships with key stakeholders, including school district leaders, community members, and research partners, establishing trust and credibility as a research expert and thought leader.

- Present research findings to clients, effectively communicating insights and recommendations in a clear and compelling manner.

- Stay current on research methods, best practices, and public education trends to enhance research quality.

- Act as a subject matter expert and K12 Brand Ambassador sharing research findings and insights at conferences and other public forums.

- Drive client retention and expansion by identifying opportunities for growth and proactively mitigating potential risks.

Key Attributes for Success

- You are a confident and quick thinker who can demystify data and analysis for educational leaders.

- You are an excellent presenter who can skillfully lead meetings in front of large groups of people at all levels/functions.

- You bring considerable experience in and passion for public education.

- You firmly believe that strong academic research can and should be used to solve practical problems.

- Your skills as a researcher are rock solid, having been honed through your experience with both quantitative and qualitative analyses.

- You are known for your ability to persuade and implement change, and are ready to put your change management skills to work in influencing at the district and site level.

- You possess excellent verbal and written communication skills and have a knack for relaying information in clear and concise terms. 

- You are able to multitask in an entrepreneurial environment without sacrificing accuracy and thoroughness.

- You possess a strong sense of personal responsibility.

Requirements

- Master’s Degree in Education, Statistics, Research Methodology, Business Administration, Psychology, Sociology, or a related field. 

- 3+ years of experience in Education, Research, or related experience.

- Knowledge of statistical software (e.g., SPSS, RStudio), data analysis and interpretation.

- Prior project management experience is highly preferred.

Location: This role can be based in our Herndon, Virginia, headquarters or work-from-home anywhere in the USA. We will consider candidates located anywhere in the United States. The expected travel for this role is 10%. #Li-remote

What We Offer

At K12 Insight, we are passionate about supporting our clients and making our workplace great. Our dedicated and talented team is one of the things colleagues rave about. Here are some of the ways we care for our team. 

- Generous vacation policy which includes 17 days of PTO (with increasing amounts for additional years of tenure), 2 volunteer days, the entire week of December 24 - January 1, and 8 additional holidays. 

- Competitive salaries with incentive pay for performance 

- Option of medical, dental and vision plans 

- Short-term disability, long-term disability and basic life insurance at no extra cost 

- 401K retirement savings plan with company match

- Excellent choice of computer equipment and a monthly cell phone plan stipend 

- A commitment to individualized professional development (we believe in education!)

- Trust - we're adults, no need to punch a clock or get approval to see a doctor during the workday. 

The expected salary range for this position is $80,000 - $90,000 / year with the opportunity to earn additional compensation pursuant with K12 Insight’s corporate bonus plan. The salary range represents the low and high end of the salary range for this position, and is subject to change. Exact pay will be based on factors including but not limited to a candidate’s experience and skills, market demands, internal parity and organizational needs.

K12 Insight is an equal opportunity employer. We believe diversity of backgrounds, beliefs, and experiences to be critical to our success and are passionate about creating a welcoming, supportive, and collaborative environment for all employees. All are encouraged to apply as we continue to grow a smart, hard-working, and diverse team who love working together to build something that matters. K12 Insight uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/.